Customer support
You can reach our customer support by email suki@glory-smart.com.
If you have purchased Casambi products from our Value-added resellers or have questions about an Ecosystem Partner product, they are happy to assist.
Troubleshooting: The 3 most common issues
The attached pdf describes 3 of the most common issues related to our Support Team. It also includes the possible reason for these to occur and suggestions for possible cures. The topics covered are: PAIRED devices: Where customers report having difficulty added...
The importance of using the same firmware version for all devices
Always ensure all devices in your network are using the same firmware version before beginning programming or making any programming changes. After a firmware update you must allow the update to spread and fully update to every devices in the network (i.e. No device...
System constraints overview
The below constraints apply when creating networks using the original Glory Smart app. To allow for possible future network expansion, Glory Smart never recommend designing networks to work at the maximum limits. For networks using multiple lux sensors it is...
