The attached pdf describes 3 of the most common issues related to our Support Team. It also includes the possible reason for these to occur and suggestions for possible cures.
The topics covered are:
PAIRED devices: Where customers report having difficulty added devices to a network, finding devices, or controlling devices
ISLAND issue: Where you appear to only have partial control of devices in your network
COMMUNICATION issues: Where users are experiencing poor communication from their mobile device to their network and the app is prompting with various messages suggesting communication is being attempted but is unsuccessful.