SYMPTOMS:
Communication from your mobile device seems slow or erratic & the Glory Smart app displays one of the messages below which does not disappear after a few seconds
POSSIBLE CAUSES:
Connecting: Your mobile device is trying to connect to a network
- You are out of communication range or devices are powered off
Synchronising: Your mobile device is synchronization to the network but not receiving verification back
- Your mobile devices’ Bluetooth cache may need clearing
- Possible Island issue (see separate Troubleshooting guide)
Communicating: Your mobile device is sending/receiving data to/from the Glory Smart cloud which
- Your mobile devices’ Bluetooth cache may need clearing
- Possible lost or poor Internet connection
The configuration is out of date: The configuration on your mobile does not match the Glory Smart cloud
- Possible network configuration changes made on another mobile device more recently than when you last connected your own mobile device to the network
- Multiple people making simultaneous changes to the network configuration
- Possible poor internet connection
- Disabled ”Push notifications” on your mobile device & someone else makes network changes
CURE:
General: Check you have a good Internet connection & are in communication range of your network
Synchronising: Methods to clear cache & re-establish Bluetooth connection
- Switch off/on Bluetooth on your mobile device
- Switch your mobile device to flight mode for a few seconds
- Fully close & reopen the Glory Smart app
- Switch off & restart your mobile device
- Power the network devices off/on
One or more of the above options usually resolves most communication issues unless an “Island issue” exists
The configuration is out of date: Try to edit the network & message 1 appears (note the slight differences in the two messages)
1.
2.
- 1. Select “Yes” & the configuration on your mobile device will try to refresh to match the Casambi cloud server configuration (if this version is newest).
- If the cloud version is older than the local version on your mobile device you will be prompted with the second message
- 2. Select “Yes” to update the Glory Smart cloud server to the same configuration as stored on your mobile device