SYMPTOMS:
I can see my luminaire/device in the app but cannot use it
I cannot add my luminaire/device to my network
I can no longer control my luminaire
I cannot control my luminaire using my new phone
My luminaire will not dim
My luminaire says it’s “Paired” (see image)
I reinstalled/reset the Glory Smart app & now cannot control my luminaire
POSSIBLE CAUSES:
If using the app for the very first time, you paired the devices, but did not share the network
You created a “Not shared” network, then “Reset application” from the App settings. This set the app back to its default where the network did not exist. Devices then became part of a “ghost” network
You created a “Not shared” network, then deleted & reinstalled the App. This set the app back to its default where the network did not exist. Devices then became part of a “ghost” network
You chose to forget a Not Shared network (Swiped on the Network name & chose “Forget”)
You are trying to access a “Not shared” network using a device (phone) that did not create the network
•You deleted an unpowered device from your network
The network to which the device was paired has been deleted
The network administrator changed the login details
The device is part of a network that you do not have access rights to or know the login credentials
CURE:
To unpair a “Paired” device so that you can add it to your network, unpair the device manually
Open app while in Bluetooth range of the device & Navigate to More/Nearby devices
Tap on the device & select “Unpair device”
When the “Start” box appears, push “Start” & then power the device OFF then ON as the bar moves across the screen
If this fails, try again with a different duration between powering OFF and ON
To unpair an Xpress, activate it by pushing 2 buttons, then select it, choose “Unpair device”, push “Start” & then push a button while the orange bar moves across the screen
Successful unpairing will, change the devices network name to “Unpaired”
To access a network to which you do not know the login credentials, contact the network administrator