Customer support
You can reach our customer support by email suki@glory-smart.com.
If you have purchased Casambi products from our Value-added resellers or have questions about an Ecosystem Partner product, they are happy to assist.
Presence sensors or timers do not activate as expected
Devices within a Glory Smart network can have multiple different control commands applied to them simultaneously. The software has inbuilt logic to tell devices what commands they should be acting on in such situations. This is called "Control hierarchy". The most...
I can’t control luminaire
If you cannot see your luminaire in Luminaires tab it might be that the luminaire is in some other network. Please go to Nearby Devices screen where you can see a list of all Glory Smart enabled luminaires close to you. Below you can see a picture that has three...
Why doesn’t the Glory Smart app find any luminaires?
For the Glory Smart app to find any nearby devices your mobile device must physically be within Bluetooth range of the devices. Some reasons why you may not see the Glory Smart devices in the Glory Smart app: They are not powered They are out of Bluetooth range...
Contacting support: Sending Feedback / Diagnostics
The Glory Smart app has the capability to send a diagnostic report from your network so we can remote troubleshoot an issue. For this feature to work correctly you must: Physically be within Bluetooth communication range of some devices in the problem network...
Lights go off “by themselves”
If the lights are ONLY controlled manually via the Glory Smart app or from switches. If you control your lights from a Glory Smart switch and the lights automatically turn off after about 2 hours (during the day) or 30 minutes (during the evening/night) then the...
Unpairing a “Paired” device / Cannot add a device to my network
The first thing to do should you have a problem is to go to the Nearby devices view, find the device causing an issue and check its Network name. Users often report this issue in several ways. For example: I cannot control a device. I cannot add a device to...
Troubleshooting: CONNECTING, SYNCRONISING, COMMUNICATING, CONFIGURATION OUT OF DATE
SYMPTOMS: Communication from your mobile device seems slow or erratic & the Glory Smart app displays one of the messages below which does not disappear after a few seconds POSSIBLE CAUSES: Connecting: Your mobile device is trying to connect to a network You...
Troubleshooting: ISLAND issue
SYMPTOMS: I only have partial control of the luminairesSome luminaires do not respond to commands or seem to react intermittentlyThe “All luminaires” button does not control all luminairesI can control different luminaires from different locations, but cannot control...
Troubleshooting: PAIRED devices
SYMPTOMS: I can see my luminaire/device in the app but cannot use itI cannot add my luminaire/device to my networkI can no longer control my luminaireI cannot control my luminaire using my new phoneMy luminaire will not dimMy luminaire says it’s “Paired” (see image)I...
