by glory | Apr 7, 2024 | Manufacturer of magnetic track lights
The first thing to do should you have a problem is to go to the Nearby devices view, find the device causing an issue and check its Network name. Users often report this issue in several ways. For example: I cannot control a device. I cannot add a device to...
by glory | Apr 7, 2024 | Manufacturer of magnetic track lights
SYMPTOMS: Communication from your mobile device seems slow or erratic & the Glory Smart app displays one of the messages below which does not disappear after a few seconds POSSIBLE CAUSES: Connecting: Your mobile device is trying to connect to a network You...
by glory | Apr 7, 2024 | Manufacturer of magnetic track lights
SYMPTOMS: I only have partial control of the luminairesSome luminaires do not respond to commands or seem to react intermittentlyThe “All luminaires” button does not control all luminairesI can control different luminaires from different locations, but cannot control...
by glory | Apr 7, 2024 | Manufacturer of magnetic track lights
SYMPTOMS: I can see my luminaire/device in the app but cannot use itI cannot add my luminaire/device to my networkI can no longer control my luminaireI cannot control my luminaire using my new phoneMy luminaire will not dimMy luminaire says it’s “Paired” (see image)I...
by glory | Apr 7, 2024 | Manufacturer of magnetic track lights
The attached pdf describes 3 of the most common issues related to our Support Team. It also includes the possible reason for these to occur and suggestions for possible cures. The topics covered are: PAIRED devices: Where customers report having difficulty added...
