Articles & Blog

SYMPTOMS: Communication from your mobile device seems slow or erratic & the Glory Smart app displays one of the messages below which does not disappear after a few seconds POSSIBLE CAUSES: Connecting: Your mobile device is trying to connect to a network   You...

SYMPTOMS: I only have partial control of the luminairesSome luminaires do not respond to commands or seem to react intermittentlyThe “All luminaires” button does not control all luminairesI can control different luminaires from different locations, but cannot control...

SYMPTOMS: I can see my luminaire/device in the app but cannot use itI cannot add my luminaire/device to my networkI can no longer control my luminaireI cannot control my luminaire using my new phoneMy luminaire will not dimMy luminaire says it’s “Paired” (see image)I...

The attached pdf describes 3 of the most common issues related to our Support Team. It also includes the possible reason for these to occur and suggestions for possible cures. The topics covered are: PAIRED devices: Where customers report having difficulty added...

Always ensure all devices in your network are using the same firmware version before beginning programming or making any programming changes. After a firmware update you must allow the update to spread and fully update to every devices in the network (i.e. No device...

The below constraints apply when creating networks using the original Glory Smart app. To allow for possible future network expansion, Glory Smart never recommend designing networks to work at the maximum limits. For networks using multiple lux sensors it is...